Tuesday, April 5, 2011

The ZaggSparq2.0 in action

One airport finally doing what is long overdue and making power outlets more available. At DTW McNamara terminal they are installing AC power outlets at the ends of the rows of seats near each gate. Regularly spaced every few rows they are a welcome change from having to shuffle around near the walls to try to share the outlets with the other passengers desperate for a charge.

On missing element: a shallow shelf. Cords stretching down to the floor and nearby seats is sub-optimal.

Monday, April 4, 2011

The personal touch wins again

The extra two seconds it takes to smile and offer kindness to your customers often goes unnoticed. But failure to do so always gets our goat.

Today let's decide to reward those positive interactions with customer service. Fuad and Cane provided another great example of positive and genuinely welcoming service, that I could have easily let transparently float past me. Delta as a company does something that I haven't seen enough. They encouraged me to look for and reward exemplary customer service.

Each year I get 5 "mydeltarewards" vouchers that give me a chance to note and reward great customer service. My question to Delta is: why are medallion members the only ones who you encourage to look for this?